الأسئلة الشائعة

Orders and delivery

How long does delivery take?
1–2 working days inside Riyadh, and 1–3 working days in the rest of the Kingdom. Orders confirmed before 5 PM are dispatched the same day.

Is shipping free?
Yes, on orders over 250 SAR. Below that, the shipping fee is shown at checkout.

Do you ship outside Saudi Arabia?
No. We ship within the Kingdom only.

How do I track my order?
You receive a tracking number by email and SMS as soon as the order ships.

Payment

Which payment methods are available?
The methods shown at checkout, including cash on delivery.

Do prices include VAT?
Yes, all prices include 15% VAT.

Do you keep my card details?
No. They are handled by the payment gateway and never reach us.

Products

Are the products genuine?
Yes, all of them come from licensed suppliers. Any product proven not to be genuine is refunded in full.

What is the difference between freebase and salt nicotine?
Salt nicotine is smoother on the throat and suits higher strengths and small devices, while freebase suits higher-wattage devices and lower strengths.

Which nicotine strength suits me?
For higher-wattage devices use freebase 3 mg, which we stock in 60 ml and 120 ml bottles. For small pod devices use salt nicotine: 30 mg for a moderate smoker and 50 mg for a heavy smoker, in 30 ml bottles. Start low and move up gradually.

Why are there no dessert or coffee flavours?
Saudi requirements limit permitted flavours to fruit, tobacco, menthol and blends of these.

How long does a coil last?
From one to three weeks depending on use. Heavily sweetened liquids and excess wattage shorten its life.

Age and safety

Why do you ask about my age?
Because the law limits sales to persons aged 18 or over. See our Age Policy.

Is ID requested on delivery?
Yes, the courier may ask for it. If age cannot be proven, the order is not handed over.